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FAQs

Frequently Asked Questions

General

  1. Currency
    All prices on our webstore are in Singapore Dollars (SGD).
  2. Payment Options
    PayPal - You are able to pay via credit/debit card which is a safe and secure option for online payments.

Products

  1. Product Information
    All products listed are described to the best of our abilities and the specifications reflect the information that has been provided to us. Should you encounter an error, it would be greatly appreciated if you can drop us a message to inform us.
  2. Stock quantity
    As most of products are handmade, quantity for each design may be limited.

  3. Restock
    Due to suppliers' limitations, some of the items may not be restocked. Drop us a message to find out more for individual products.

  4. Discount Code
    • Non-applicable to Sale items unless otherwise stated.
    • Non-applicable to Bundles and/or Promotions
    • Non-applicable to Football Zoo collection

Orders

  1. Dispatch
    Our scheduled dispatch days are every Tuesdays and Thursdays. If it falls on a Public Holiday, we will dispatch the next following working day.
  2. Backorders
    • All backorders have an estimated arrival date. We will not be able to advise a specific date as it depends on customs, logistics and etc.
    • If your order includes a backorder item, we will only send out your order when all items are available.

Still have a question? Contact our Customer Service and we will be glad to assist you.